One address. A human reads it.

No ticket portal, no chatbot maze. Every email lands with the founder and gets a reply — usually the same day, always within one business day.

What to write, by situation

Something's broken — paste the command you ran and what it printed. Subject: "Bug".

Out of credits — say your plan; top-ups are granted same day (Pro $10 → +150, Team $25 → +500). Subject: "Top-up".

Enterprise — SSO, VPC, custom credit pools, DPA. Subject: "Enterprise".

Anything else — feature requests, feedback, or just what you're building. This is customer signal; we of course feed it to our own brain.

Before you write

The fastest answers to how-do-I questions are already in the documentation — including a troubleshooting section for the six most common issues.